VAT Exemption



What is VAT Exemption / Relief?

Put simply, VAT exemption allows chronically sick or disabled people to buy eligible items at 0% VAT rather than 20% VAT saving them a significant amount of money.

Warning! Not all products are eligible for VAT relief such as Batteries , so we are obliged to charge VAT at the prevailing rate for those products that are not VAT exempt.

The Item I’m Buying Is For Someone Else.

If you’re buying something on behalf of someone else, simply add their details instead of your own.

Who is eligible for VAT relief?

To be eligible for VAT relief the government says you have to fit the following criteria: 

A person is 'chronically sick or disabled' if he/she is a person:

1. With a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness, such as diabetes; or

2. Who is terminally ill.

IMPORTANT NOTE: It does NOT include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

What proof do we need to provide?

None. The government requires only a simple declaration about your disability at the time of ordering. No proof of your disability need be shown to any party at any time.

How Do I Claim The VAT Discount?

All we need is the name, address & disability of the person the item is for & what their chronic sickness or disability is. We don't need a doctor's letter or any reference numbers.


What Do I Do At The Checkout?

VAT exemption is declared in the checkout form. The  checkout enables the vat exemption to be requested.



Please note we do NOT decide if an item is or isn't exempt and we don't make any more or less money if we charge you VAT or we don't charge you VAT

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